Product Owner (m/f/d) Customer Experience

München

Full-time

Permanent employee

Job Description

At Myra, we develop and operate a certified Security-as-a-Service platform designed to protect digital business processes. Our technology monitors, analyzes, and filters malicious internet traffic before cyberattacks can cause actual damage.

The Product Owner (m/f/d) Customer Experience is not a typical PO role. While Core Product squads build and ship features, you own the experience of using all of them. You are the closest person in the product organization to how customers actually perceive quality — and your job is to make sure that perception is excellent.

Your Responsibilities

Own the end-to-end customer journey across the Myra platform — identifying and resolving experience gaps between products before they reach the customer
Define and enforce UX consistency standards across all squads, working directly with UX/UI designers and Product Owners
Own the cross-product UX audit process and translate findings into prioritized Outcome Briefs for the relevant squads
Represent the customer experience in each squad's quarterly planning — bringing signal, findings, and priorities into roadmap conversations
Track platform quality from the customer's perspective and act on feedback, support trends, and usability friction

... what success looks like in 6 months:

A clear experience standard is in place and actively used by all squads
The first cross-product UX audit is complete, with top findings in squad backlogs
Customer feedback and usage data systematically inform product decisions across all squads
The platform feels like one product, not a collection of separate applications

Your Qualifications

Customer experience product ownership — you have owned CX as a product, turning qualitative signals and usage data into a coherent strategy and prioritized decisions across multiple teams
UX and design literacy — you hold your own in conversations about interaction patterns, navigation design, and visual consistency without needing to be a designer
B2B SaaS platform experience — you understand enterprise admin interfaces, multi-product navigation, and what good looks like for technical users
Cross-functional influence — you have owned a product domain that required you to drive outcomes across teams you did not control
AI fluency — you use AI to synthesize feedback, draft outcome briefs, and prioritize the most critical experience gaps
English is a must, German a plus

About us

We protect the real world against digital threats: This is the mission the Myra Security team pursues with utmost passion. The digital protection of companies, critical infrastructure, and government agencies is critical for the survival of our society. As a German technology manufacturer, Myra offers a secure, certified Security-as-a-Service platform for protecting digital business processes. Smart Myra technology monitors, analyzes, and filters malicious internet traffic before virtual attacks can do any real harm.

What we offer

An internationally operating tech company in a future-proof industry
A competitive salary and 30 days paid vacation
A structured onboarding with regular trainings
Flexible working hours and an agile work environment with a New Work character
A centrally located, dog-friendly office with rooftop terrace, height-adjustable desks, (subsidized) canteen as well as fresh fruit and drinks for free
Regular team lunches, barbecues and many other events
1000 € training budget per year
Wellpass: We subsidize your sports membership
Bike leasing: Choose the bike of your dreams and save up to 40%
Private usage of our company-own Myra van up to 5 days per year
23 € instead of 60 € - travel sustainably with the Deutschlandticket
Employee discounts with Corporate Benefits

At Myra, we believe in the superiority of diversity. We strive to provide an inclusive work environment where you feel accepted and equal. If you have any questions, including about the accessibility of working with us, please contact us on +49 (0)89 9 97 40 12 0 or careers@myrasecurity.com.